Return and Refund Policy

At YoYoSam, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

1. Returns

  • Eligibility: You have [X] days from the date of delivery to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Gift cards
    • Perishable goods (e.g., food, flowers)
    • Personal hygiene products (e.g., face masks, cosmetics)
    • Customized or personalized items
    • Sale items (if marked as final sale)

2. Return Process To initiate a return, please follow these steps:

  1. Contact us at [Your Contact Information] with your order number and the reason for the return.
  2. Once approved, we will provide you with return instructions and a return shipping label (if applicable).
  3. Pack the item securely and send it back using the provided shipping label or your preferred shipping method.

3. Refunds

  • Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [X] days.
  • Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

4. Exchanges If you received a defective or damaged item, we will replace it free of charge. Please contact us at [Your Contact Information] for further assistance.

5. Shipping Costs

  • Return Shipping: You are responsible for paying the shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong or defective item).
  • Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless otherwise stated.

6. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account or credit card statement. Then contact your credit card company or bank as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Your Contact Information].

7. Contact Us For any questions or concerns regarding your return or refund, feel free to reach out to us at:

  • Email: [Your Email]
  • Phone: [Your Phone Number]